Today's challenge is to create a more thoughtful out-of-office ('OOO') message, also called an automatic email responder, to better serve and delight your clients.
An Easy Way to Extend Your Customer Service. Picture this...it's the end of the day the Friday before your week-long vacation. You're about to shut down your computer when you remember - shoot! - I need to let everyone know I'll be out next week. So you log back into Outlook/Gmail, spend 60 seconds updating your last (generic) OOO message with next week's dates, and 2 minutes later you're out the door.
Sound familiar? If so, you're not alone.
And while just the basics will suffice, it's certainly not taking advantage of the opportunity to create a positive memorable experience for the reader. You've worked hard to develop client relationships and deliver exceptional service while you're in the office. It's time to extend that to your client touches when you're out of the office as well.
The Bare Necessities. A professional OOO message should at minimum cover the following 3 items: