The Illinois State Bar Association’s Lawyer Finder Service provides referrals to local lawyers Mondays through Fridays. The Service makes referrals in a number of areas of law. For the month of February 2016, there were 897 referrals. ISBA helped people in need of legal services find lawyers in the following areas:

"What can you do to protect yourself from potential clients who come into your office, indicate they want to hire you, and then change their mind?" Barbara Bell of Libertyville asked recently on the ISBA main discussion group. "Do any of you charge a consultation fee?" She got a range of responses. At one end of the spectrum was Carl Draper of Springfield, who says there are no free consultations in his practice. "I have a set fee that is a very fair price to the client, so I get compensated for my time since appointments are rarely shorter than an hour," he said. "I try to give good advice for the amount of information provided in advance and often get retained to do further work." On the other side is Michael Poulos of Evanston, who says, "I almost never charge a consultation fee. If the potential client has a case that makes sense, wants to hire me, and has the money, great. Otherwise I chalk it up to goodwill and 'marketing.' That potential client who did not hire me has been known to send a good client my way at some future date." Read more responses in the March Illinois Bar Journal. And find out more about ISBA discussion groups, many of which are open to all members.

Asked and Answered By John W. Olmstead, MBA, Ph.D, CMC Q. I am the owner of an estate planning firm in Oklahoma City. I have four associates that work for me in addition to two billable paralegals and three staff support members. I am looking for ways to improve our business development and marketing. The majority of our business comes from past client referrals and referrals from employees and friends. We spend a considerable amount on advertising which includes our website, print ads, collateral materials, newsletters, etc. We would like to do more to increase client business. I would appreciate your thoughts?

On this tech tip, attorney Mark Palmer explains why lawyers should be using virtual private networks to protect their clients' confidential data.