Fastcase tips of the week: E-mail a case and Live Chat

E-mail a case

You asked for it and Fastcase delivered. In response to popular demand by our users, we recently rolled out our e-mail feature which allows you to e-mail a case to yourself or to your colleagues or clients. Just follow these simple steps: 1. When you are browsing a case, simply click on the Email Beta! link towards the upper right hand side of the page. 2. This will bring you to the E-mail Document Window.  Here you can enter in the recipient's e-mail address. The e-mail address you used to register with Fastcase will always be filled-in by default, but you can click in the Send E-mail To: box and change the e-mail address to anything you like. 3. Click on the Send Email button. That's it! The case you selected will be delivered shortly. The e-mail is will be addressed from support@fastcase.com and the case text will be in the body of the e-mail. Tip: To ensure that Fastcase e-mails are not caught by your junk e-mail or spam filters, add support@fastcase.com to your list of trusted senders.

Live Chat

At Fastcase, our mission is to help you work smarter, not harder. Our live customer support is an important part of this mission and Live Chat is one of the best ways to take advantage of this service. It works just like an instant-messaging program and allows you to get personalized help while multi-tasking at the same time. What's more, Fastcase customer support associates can even send you links to search results, cases, and more via Live Chat making it one of the most efficient ways to get assistance. To access Live Chat, just select Live Help from the Help menu at the top of the screen. A Live Chat window will open on your screen. Here you can type-in your question and wait for a Fastcase customer support associate will respond. Live Chat is available from 8 a.m to 8 p.m Central time Monday through Friday. Questions? Call us at 1-866-773-2782 (7AM-7PM Central Mon-Fri) or e-mail support@fastcase.com.